Pickup Buddy support

Get help with Pickup Buddy for PickUp Patrol, the independent companion developed by Oliver Ames.

Contact the developer

Email oliver@ames.consulting for help with the app.

For an app problem, include your app version and build, iOS or watchOS version, device model, and the steps that caused it. Describe what you expected and what happened.

Leave out passwords, sign-in codes, session information, children’s names, school identifiers and private plan notes. Crop or cover personal information in screenshots.

School plans and account access

Your school manages pickup options, deadlines and your access to PickUp Patrol. Contact the school for an urgent pickup change, a missing child, a closed change window or a question about school procedures.

For password recovery or to check a plan in the school’s service, use the PickUp Patrol parent portal. Your school can help with the registration email and account access.

Did my change go through?

Wait for the app’s saved confirmation. If a submission fails or the connection drops, check the current plan again before retrying. A saved preset, cached summary or reminder does not confirm a new submission.

Widgets, Watch and reminders

Open Pickup Buddy on your iPhone to refresh the plans that widgets and Apple Watch show. Check the freshness message when using a saved summary.

Pickup reminders are optional local notifications. Manage them in the app’s settings. You can hide names and plan details, change the lead time, or turn reminders off. Also check notification permission in iPhone Settings.

Privacy questions

For information stored by the companion, use the developer contact above. For school or provider records, contact your school. Read the Pickup Buddy privacy policy for storage and sharing details.